Frequently asked questions about reservations


Is it possible to make a change of dates in my reservation?

Yes, it is possible, as long as there is availability. You can contact us and we will confirm if possible.


Is it possible to book by phone or email?

Yes, it is possible to do it in both ways, or if you prefer through our website.
For reservations by phone: 986 64 81 04.
For reservations through email.


What part of the total price of the reservation do I have to pay to confirm it?

To confirm the reservation it is necessary to make the payment of 20% of the total of said reservation.

How much time do I have to make the necessary payment to confirm my reservation?

If the payment is not made, the system automatically cancels the reservation in about 42 hours. The reservation can be recovered once canceled, as long as there is availability.

When and how do I pay the rest of the reservation amount?

The amount pending payment is paid at the entrance of the accommodations in cash, along with the deposit. 


Is there a possibility to request an invoice?

If possible. You only have to send us an email requesting the invoice, and once your stay is finished, we will send it to you by email.

Can I do the Check Out later than 12:00?

It will be possible, as long as there are no other reserves, and prior permission of the person responsible for the property.

There will be a charge of € 10 per hour until 3 p.m. If it leaves between 3 p.m. and 6 p.m. It will be charged half a day and if it departs after 6 p.m. It will be charged a full day.

Can I do the Check In before 6:00 p.m.

You will always have to contact us to check availability. If you arrive early, you can store your luggage in our storage room and complete the registration process and return later to obtain the keys.

Please note that if you want to use the facilities before 6 p.m. (Kitchen, pool, room ..) There will be a surcharge of € 10 per hour.

What is the refund policy for deposit payment?

All deposits are NOT REFUNDABLE under any circumstances. You can see the general conditions in the following link: detailed policy and the exemption of responsibility.


What is the refund policy for the payment of the reservation?

In the event of an unforeseen event during your stay, you can present your case by email, we will take into consideration all the circumstances and we will let you know our decision within 48 hours. Keep in mind that we are always governed by the general conditions that are in the reservation document, you can see them in the following link: detailed policy and the exemption of responsibility.

Is there a cleaning service in the accommodation?

The cleaning of the accommodation is done both at the entrance and at the exit of the clients. There is no extra cleaning included during your stay.

In the accommodation there are utensils and some cleaning products to be used by customers.

What do I do if something does not go well during the stay?

If something goes wrong during your stay, do not hesitate to contact us, we will help you as much as possible

Can I take my pet?

Pets are not allowed in the accommodation


Are there extra costs?

Generally in the price is included everything you need for your stay, except in some cases that require towels, sheets, phone calls .. (under notice)

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